Associate Director – Quality Assurance

We are Samhita

Business responsibility and brand purpose in a better normal.

The better normal re-imagines business environments where social value is an integral aspect of growth, putting stakeholders and environmental guardianship at the centre of business strategy, a strategy that evolves from inputs to outcomes, from individual to ecosystem, and from delivering services to building capacity and enabling the market.

To achieve this, we are guiding companies in evolving from compliance-driven CSR to strategic and catalytic CSR that incorporates scale, sustainability and a stakeholder focus into business strategies. We enable companies to align their core competencies with the needs of the social sector, build catalytic partnerships with stakeholders with in-depth knowledge of social issues, first-hand experience and the networks to execute substantive impact initiatives and by utilising catalytic finance tools to promote a longer-term, outcome-oriented approach for initiatives.

This approach bridges the gap between purpose and action, creating strategies that balance people, profit and planet, helping you elevate your business responsibility, and creating a better normal for the communities and environments that interact with your business.

Role Overview:

As an important member of the Senior Management team, you shall have to lead the continual process of detecting and reducing or eliminating errors in project implementation, streamlining program management, improving the customer experience, and ensuring that employees are up to speed with training. The overall aims to hold all internal stakeholders involved in the business accountable for the overall quality of the final services offered at Samhita.

Responsibilities:

● Responsible for formulating, implementation, monitoring and reporting of all Samhita projects.
● Process Designing and Roll out – Ideate, design and roll out new services. Design SOPs & Process Manuals.
● Prepare strategy notes and management updates for submission to top management – Define productivity and efficiency measures for business effectiveness analysis. Design rating tools for staff appraisal and monitoring tools to track their progress in various parameters like governance, systems, controls & processes & operations.
● Capacity Building and Training – Heading the overall training function at Samhita and designing training programs. Design Training Modules on functional areas as well as soft skills.
● Design Digital training modules (audio, visuals, mobile games, e-learning etc.) – Deliver training programs to employees at all levels through interactive classroom sessions, activity-based sessions, games, e-learning and other digital modes.

Qualifications, Skills & Experience:

  1. Managing quality of projects across the country as well as developing quality assurance processes and documentation of all services at Samhita.
  2. Defining the quality assurance criteria for various services, the chief ones being training quality,
    consistency and replicability across the various verticals and development of content for training.
  3. Competent communication skills (written, spoken and presentation)
  4. Strong analytical skills
  5. Ability to work with a diverse team and engage with communities
  6. Excellent presentation skills, power of communication and writing
  7. Researching and designing high quality training interventions across the organization including framework, design, development of manuals, experiential activities and training of trainers
  8. Organizing and implementing management information systems, including designing procedures both manual and electronic
  9. Mentor a young team
  10. Demonstrate the ability to learn and deepen perspectives, vision and capabilities
  11. Masters in Total Quality Management / MBA from a reputed institute/college with a minimum of 10 years in working with a leading organization in Quality Assurance

Work Location: Remote / preferably based in Mumbai

Why Samhita:

Mission driven Organisation with the most inspired people around!

  1. Make a big difference
    Take, Own and implement.
  2. Leadership
    This is the perfect opportunity to go beyond traditional roles and lead cutting-edge Management and Research strategies. The candidate shall work alongside the brightest minds, in an environment that fosters growth and creativity
  3. Impact
    Working with Samhita will provide you with an opportunity to bring about a positive change in the lives of millions – doing well by doing well
  4. Work Culture
    Samhita has a team of young, hard-working, and dynamic individuals who strive for excellence while maintaining a humble outlook. Our work has been strengthened and supported by international and domestic donor agencies and foundations such as the Bill & Melinda Gates Foundation, The Rockefeller Foundation, Tata Trusts, GIZ, DFID, the World Bank, International Finance Corporation, UNDP and the Power of Nutrition.
  5. Learning
    Increase your problem-solving capabilities by delving into complex challenges.

At Samhita, we believe that great companies are built by great teams. This philosophy is at the heart of our vision for the Samhita we want to scale over the next decade. A company with people at its core, where people are the biggest moat. A 75 people strong team of 26-year-olds that is based out of seven cities in India. If you are looking for an organization that truly cares about people and a CEO who is looking to bring the best of class innovation into CSR – Samhita is the place for you. We solve problems through collective action.

How to apply
Forward your Linkedin page or CV to [email protected]